Today we (the zone team) went and cooked Christmas lunch for the family room at Starship children's hospital. The family room is where the parents of critically sick kids stay.
They are in and out due to their kids being very ill that they often do not have time to have a proper meal. We served them a beautiful lunch which consisted of ham, pasta salad, green salad, rolls, fruit salad and two delicious cakes. It was a great morning and it shows how just a small gesture like that can make a real difference to someones life.
A text message from one of the parents "I just wanted to thank you for the amazing lunch you put on today at Starship. Feeling emotionally at a low it was a well received nourishment. Your kindness and compassion has reached me. I thanks you."
Our thoughts are with the parents at the family room
x
Sunday, December 20, 2009
Thursday, December 17, 2009
INSPIRING QUOTES FOR THE WEEK - FLOW
It doesn't matter where you coming from. All that matters is where you are going.
-Brian Tracy
Contemplate: What do you aspire to become?
By banishing doubt and trusting your intuitive feelings, you clear a space for the power of intention to flow through.
-Wayne Dyer
Contemplate: What is my intuition telling me to do?
Where attention goes, energy flows and results show
- T. Harv Eker
Contemplate: Where is my attention focused, is this where I want to be?
My outcome: I felt more connected and focused on what I need to do.
-Brian Tracy
Contemplate: What do you aspire to become?
By banishing doubt and trusting your intuitive feelings, you clear a space for the power of intention to flow through.
-Wayne Dyer
Contemplate: What is my intuition telling me to do?
Where attention goes, energy flows and results show
- T. Harv Eker
Contemplate: Where is my attention focused, is this where I want to be?
My outcome: I felt more connected and focused on what I need to do.
Wednesday, December 9, 2009
INSPIRING QUOTES FOR THE WEEK - GROW
The most beautiful discovery true friends make is that they can grow separately without growing apart.
- Elisabeth Foley
Contemplate: What could I celebrate about my uniqueness?
You don't stop dancing from growing old; you grow old when you stop dancing.
- Anonymous
Contemplate: What can I do that is outrageous?
Creativity is inventing, experimenting, growing, taking risks, breaking rules, making mistakes, and having fun
-Mary Lou Cook
Contemplate: What could I unleash today that will spark creativity?
My outcome: I felt excited and inspired when thinking creatively.
- Elisabeth Foley
Contemplate: What could I celebrate about my uniqueness?
You don't stop dancing from growing old; you grow old when you stop dancing.
- Anonymous
Contemplate: What can I do that is outrageous?
Creativity is inventing, experimenting, growing, taking risks, breaking rules, making mistakes, and having fun
-Mary Lou Cook
Contemplate: What could I unleash today that will spark creativity?
My outcome: I felt excited and inspired when thinking creatively.
Wednesday, December 2, 2009
INSPIRING QUOTES FOR THE WEEK - ENGAGE
The meeting of two personalities is like the contact of two chemical substances: If there is any reaction, both are transformed - CG Jung
Contemplate: What is one step I can take today to deepen a relationship important to me?
Love life, engage in it, give it all you've got. Love it with passion, because life truly does give back, many times over, what you put into it - Maya Angelou
Contemplate: What would I like to "put into" life to make it a better place?
That is why not only we should ourselves engage in good deeds, but also encourage others to do some - Sam Veda
Contemplate: Who could you motivate to do a good deed today?
My outcome - I had a good, pleasant feeling. I felt motivated to make a difference.
Contemplate: What is one step I can take today to deepen a relationship important to me?
Love life, engage in it, give it all you've got. Love it with passion, because life truly does give back, many times over, what you put into it - Maya Angelou
Contemplate: What would I like to "put into" life to make it a better place?
That is why not only we should ourselves engage in good deeds, but also encourage others to do some - Sam Veda
Contemplate: Who could you motivate to do a good deed today?
My outcome - I had a good, pleasant feeling. I felt motivated to make a difference.
Monday, November 23, 2009
INSPIRING QUOTES FOR THE WEEK - INTUITION
Only the soul is happy - Goethe
Contemplate: What is my soul telling me to do?
Truth should you ever wonder is, an alignment between what you are creating & what you are experiencing - Harry Palmer
Contemplate: How do you describe yourself?
Intuition is really a sudden immersion of the soul into the universal current of life - Paulo Coelho
Contemplate: What is the whisper from the quietest part of me saying?
When contemplating these questions myself I felt overall happiness and contentment.
Contemplate: What is my soul telling me to do?
Truth should you ever wonder is, an alignment between what you are creating & what you are experiencing - Harry Palmer
Contemplate: How do you describe yourself?
Intuition is really a sudden immersion of the soul into the universal current of life - Paulo Coelho
Contemplate: What is the whisper from the quietest part of me saying?
When contemplating these questions myself I felt overall happiness and contentment.
Wednesday, November 4, 2009
Action in Romania
Building the bridge to the land of brand kept promises ! Recall a recent purchase you have made? How did it live up to your expectation? Yes , No, Good, Ugly... did it build trust you have in that brand or did it draw down on your loyalty. Did you pass on the experience to those who can change it or those who can change it ! interesting isn't it. - customers or staff ... we can all have an impact - if we can be bothered!Which brings me to my last three weeks in Romania working with a group of passionate change champions - we have been using a simple model to track the promise a brand makes and the impact the customer experience has on it. Raising questions around trust and integrity... and what state do we need to be in ourselves to even care about it ? Given the starting point is you and me - the individual - how can we be consistently in a state that encourages customers to actually give us feedback on their experiences ( the good and the bad) and have us work with others in our organization ( often with perceived different/conflicting objectives) to clean up, put up and get on with it .
An answer can be found within the areas of personal responsibility, alignment and the courage of yourself and others to call it. Many organisations make the claim that they have customer champions but do they have a culture that moves beyond the finger pointing and blame that drives the common sense thinking and initiatives underground. How can i stick up for you ( the customer) when I'm not too sure who will stick by me ...
Anyway back to alignment - it may sound simple but what exactly are we aligned on? Does it mean anything to me ( staff) ? do i get and feel the links to my success and values? Same for personal responsibility -a big word banned around. What do we actually mean ? Keep your promises, deadlines included? Take action not just talk about it. Learn from mistakes - ( and we mean it ), give feedback and keep giving it till a difference is made. We call this the My Zone model - because when you have alignment and personal responsibility its all possible -you and others are in the zone - the place of action and inspiration.From this place listening becomes a customer experience input, not a process, working with others becomes a joint mission to meet and then exceed expectations that may be one step away from voting out your out. No good morning TV interviews for you. And the tension of many objectives - commercial vs customer vs x vs y - becomes a creative tension that the challenger/innovator in you cant wait to have a go at. Isn't that why you love this business?
So few thoughts as i conclude ... think about what are you aligned to as a team , as an organisation? How skillful are you at taking personal responsibility? And then - look at your own promises.. . How is your current experience matching up ? Building trust and integrity? What is the impact on you? and on those you care about most in this world?
An answer can be found within the areas of personal responsibility, alignment and the courage of yourself and others to call it. Many organisations make the claim that they have customer champions but do they have a culture that moves beyond the finger pointing and blame that drives the common sense thinking and initiatives underground. How can i stick up for you ( the customer) when I'm not too sure who will stick by me ...
Anyway back to alignment - it may sound simple but what exactly are we aligned on? Does it mean anything to me ( staff) ? do i get and feel the links to my success and values? Same for personal responsibility -a big word banned around. What do we actually mean ? Keep your promises, deadlines included? Take action not just talk about it. Learn from mistakes - ( and we mean it ), give feedback and keep giving it till a difference is made. We call this the My Zone model - because when you have alignment and personal responsibility its all possible -you and others are in the zone - the place of action and inspiration.From this place listening becomes a customer experience input, not a process, working with others becomes a joint mission to meet and then exceed expectations that may be one step away from voting out your out. No good morning TV interviews for you. And the tension of many objectives - commercial vs customer vs x vs y - becomes a creative tension that the challenger/innovator in you cant wait to have a go at. Isn't that why you love this business?
So few thoughts as i conclude ... think about what are you aligned to as a team , as an organisation? How skillful are you at taking personal responsibility? And then - look at your own promises.. . How is your current experience matching up ? Building trust and integrity? What is the impact on you? and on those you care about most in this world?
Wednesday, August 19, 2009
Awakening heart, spirit and purpose in organisations
Transforming an organisation and its culture is a bold task. It requires an absolute commitment from the top and a well orchestrated plan to succeed. It is an important strategic decision that will take some years to become part of who you are. It needs to be bigger than any individual, any title or position.
We work in partnership with shared goals and objectives to design, deliver and support the change.
We work by invitation and operate on trust.
We deliver transformation through a combination of workshops, tools, models, stories and processes that engage, inspire and align your entire organisation to a common framework.
Our programme touches every stakeholder and is ultimately aimed at serving the customer.
We work in partnership with shared goals and objectives to design, deliver and support the change.
We work by invitation and operate on trust.
We deliver transformation through a combination of workshops, tools, models, stories and processes that engage, inspire and align your entire organisation to a common framework.
Our programme touches every stakeholder and is ultimately aimed at serving the customer.
Hutia te rito o te harakeke
Hutia te rito o te harakeke. Kei hea te komako e ko?
Ki mai nei ki ahau. He aha te mea nui ki tenei ao?
Maku e ki atu. He tangata, he tangata, he tangata.
If you were to pluck out the centre of the flax bush, where would the bellbird sing?
If you were to ask me "What is the most important thing in the world?"
I would reply, "That it is people, people, people."
Traditional Maori proverb
We are the Zone
We are change agents on a global scale. We are unconventional, straight forward and down to earth.
We could see that the world of work was rife with greed, ego and dishonesty and was having a disastrous effect on a global scale. To combat this we developed methodologies that became the enemies of complexity, bureaucracy and elitism. People experienced the work as mind-blowingly simple and life changing.
What we were doing soon became known internationally and businesses around the world invited us to come work with them. They experienced an extraordinary transformation.
We believe that the spirit of collaboration, integrity and service to others makes this transformation possible. This is what will change the future for generations to come.
The Zone is our contribution to a better world.
He tangata, he tangata, he tangata.
With love.
The Zone team
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